Priya & Daniel Raghunathan
Purchase · ASH-4471 · Flat 12, Calverley Wharf, Leeds LS3 1QT · Hannah Boakye
Offer expires in 19 days
Case timeline
Northbank Building Society · 5-year fixed 4.29% · £329,600 on £412,000
Day 74 of the case
Fact find & Decision in Principle
The fact find, the sourcing evidence and the suitability letter are all held against this case. When the network asks for the file, it is assembled from here rather than rebuilt by hand.
Application & valuation
- Full application submitted
- Documents supplied by client
- Valuation instructed
- Valuation returned at £412,000
- Underwriting completed in 4 working days
Days in underwriting are counted against each lender's published service level on every case. Three of Ashvale's panel lenders are currently running more than a third over, which is worth knowing when a purchase is time-critical.
Mortgage offer
The 4.29% product is no longer on sale. If this offer lapses the clients re-apply on whatever is available in September. The system priced that difference at roughly £61 a month over the fixed term, which is the number the adviser uses when she rings the solicitor.
19 days of offer validity left, and the case has not moved in 31. The blocker is not with Ashvale, the client or the lender — it is the seller's managing agent, who has not returned the leasehold management pack. Nobody in this chain is doing anything wrong. Nobody is chasing it either.
Who is holding it up
| Party | Owes | Since | Chased | Status |
|---|---|---|---|---|
| Seller's managing agent | Leasehold management pack | 14 Jul | 2 times | 31 days |
| Hartley Vane LLP | Enquiries — blocked by the pack | 14 Jul | 3 times | Waiting |
| Seller's solicitor | Nothing outstanding | — | — | Clear |
| Northbank | Nothing outstanding | — | — | Clear |
| Clients | Nothing outstanding | — | — | Clear |
One row is red. That is the whole point of the screen — the adviser rings one number, not five.
Leasehold management packs are tracked as their own blocker type. They are the single most common reason an Ashvale purchase stalls at legals: 31 of the 148 live cases are leasehold, and 9 of those are waiting on a pack. The system starts chasing the managing agent at day 10 rather than waiting for the solicitor to mention it, and warns the adviser at the point the expected pack date passes the offer expiry.
Ashvale's rule: once an offer is issued, any case that goes 10 days without movement raises itself. At 30 days from expiry it moves to the director's list whether or not the adviser has touched it.
What it costs if it lapses
Procuration fee£1,187
Protection expected£480
Adviser hours so far11.5
Admin hours so far6.0
Client's rate today4.29%
Equivalent today4.71%
Cost to the client£61 a month
If it does lapse
- Request a 30-day extension
- Re-apply on current products
- Tell the client early
Exchange & completion
Completion is what triggers the procuration fee. Until then the firm has invested eighteen hours and been paid nothing.
Not scheduled
A completion date cannot be set until enquiries are answered.
Chase log
Every contact on this case, whoever made it and however it went out
| Date | Direction | Party | What happened | By |
|---|---|---|---|---|
| 12 Aug | Out | Managing agent | Second chase for the management pack — no reply | SDS. Dhillon |
| 7 Aug | Out | Hartley Vane LLP | Asked whether enquiries can be raised without the pack | SDS. Dhillon |
| 7 Aug | In | Hartley Vane LLP | They cannot — the pack carries the service charge and building safety information | SDS. Dhillon |
| 4 Aug | In | Clients | Asked for an update — reassured, no date given | HBH. Boakye |
| 29 Jul | Out | Managing agent | First chase for the management pack | SDS. Dhillon |
| 21 Jul | Out | Hartley Vane LLP | Progress check — searches back, awaiting pack | SDS. Dhillon |
| 9 Jul | In | Hartley Vane LLP | Local authority and drainage searches returned clear | SDS. Dhillon |
| 2 Jun | Out | Client & solicitor | Offer issued and forwarded, expiry date flagged to both | HBH. Boakye |
Eight contacts, none of which moved the blocker. The log exists so the next conversation starts from what is already known.
Protection on this case
Conversation held6 Jun
Life coverApplied
Critical illnessDeclined
Income protectionTo revisit
Reason recordedBudget — revisit at completion
Declining cover is a perfectly good outcome. Not having the conversation is not. The record is what the network's file check looks for.
Case file
- Fact find
- Sourcing evidence
- Suitability letter
- Mortgage offer
- Protection outcome