Priya & Daniel Raghunathan
Joint clients since March 2019 · CL-01184 · Leeds · Hannah Boakye
No vulnerability recorded
Client for
7 years
Since March 2019
Cases
4
2 mortgages · 1 remortgage · 1 live
Revenue to date
£4,180
Procuration & commission
Next rate expiry
Sep 2031
On the new 5-year fix, once it completes
Household
Everything an adviser needs before picking up the phone
The existing mortgage is fixed to November 2026 and carries an early repayment charge of £3,728. Completion is targeted for September. The suitability letter records that the charge was explained, quantified, and accepted against the cost of losing the purchase.
Cover held
Across both applicants, including policies Ashvale did not sell
| Cover | Life | Sum assured | Provider | Sold by | Status |
|---|---|---|---|---|---|
| Level term life | Priya | £186,000 | Ravenscourt Life | Ashvale, 2019 | In force |
| Level term life | Daniel | £186,000 | Ravenscourt Life | Ashvale, 2019 | In force |
| Death in service | Priya | £108,400 | NHS scheme | Employer | Not portable |
| Critical illness | Neither | — | — | — | Gap |
| Income protection | Neither | — | — | — | Gap · self-employed |
Daniel is self-employed with no sick pay and two dependants. The system flags that as a priority gap rather than leaving it to whoever happens to open the file.
Live case
Purchase£412,000
StageLegals
Offer expires2 Sep 2026
Blocked byManaging agent
Consumer Duty
Vulnerability screen1 Jun 2026
OutcomeNone identified
Fee disclosureGiven
Understanding checkedRecorded
Screened at every case, not once at onboarding. Circumstances change — a redundancy, a diagnosis, a bereavement — and the flag has to be able to change with them.
Income & expenditure
Captured once, reused by every lender affordability calculation
| Line | Detail | Monthly | Annual | Evidence |
|---|---|---|---|---|
| Employed income | Priya · NHS band 7 | £3,412 | £40,944 | 3 payslips |
| Shift premia | Priya · 12-month average | £258 | £3,100 | P60 |
| Self-employed | Daniel · 2-year average | £2,817 | £33,804 | SA302 ×2 |
| Dividends | Daniel · retained profit | £700 | £8,400 | Accountant's ref |
| Childcare | After-school, term time | −£340 | −£4,080 | Declared |
| Car finance | Ends Apr 2028 | −£289 | −£3,468 | Agreement |
| Credit commitments | One card, cleared monthly | −£0 | −£0 | Statements |
Self-employed income is the single most common reason a case is re-keyed. Held here in the form each lender wants it, it is entered once.
Affordability
Net monthly income£5,428
Committed outgoings£629
Proposed payment£1,792
Payment to income33.0%
Stressed at 7.5%£2,368
Stressed ratio43.6%
Against Northbank's cap of 45%43.6%
Passes, but with 1.4 points to spare. Any new credit before completion — a car, a sofa on finance — could fail it. The clients were told this in writing on 2 June and the record shows they confirmed they understood.
Entered once
The same figures are needed in four places on every case. Today an administrator types them into each one.
Ashvale case recordSource
Sourcing systemFed automatically
Criteria checkerFed automatically
Lender portalPre-filled, checked
Network file packAssembled
Ashvale estimates 40 minutes of re-keying per case. Across 1,904 cases a year that is about 1,270 hours — most of a full-time administrator, spent typing numbers that were already in the building.
Documents
Collected once and reused — 3 of these were supplied for the 2024 remortgage and are still valid
| Document | Applicant | Supplied | Via | Expires | Status |
|---|---|---|---|---|---|
| Passport | Priya | 22 May 2026 | Client portal | Mar 2031 | Verified |
| Driving licence | Daniel | 22 May 2026 | Client portal | Aug 2029 | Verified |
| Payslips ×3 | Priya | 22 May 2026 | Client portal | Aug 2026 | Expiring |
| P60 2025–26 | Priya | 22 May 2026 | Client portal | — | Held |
| SA302 ×2 | Daniel | 24 May 2026 | Accountant | — | Held |
| Bank statements ×3 | Joint | 22 May 2026 | Client portal | Aug 2026 | Expiring |
| Fact find, signed | Joint | 1 Jun 2026 | E-signed | — | Held |
| Suitability letter | Joint | 2 Jun 2026 | Issued | — | Held |
| Fee & disclosure document | Joint | 28 May 2026 | E-signed | — | Held |
Payslips and statements go stale after three months. If the offer lapses and the case re-runs, these are the first things to re-collect — the system knows that before the adviser has to.
Seven years with Ashvale
The relationship, not the transaction — this is what a new adviser reads before the first call
- First mortgage — 18 Marsden Rise
- Life cover for both applicants
- Product transfer
- Second child · cover review offered
- Remortgage
- Daniel became self-employed
- Purchase — Flat 12, Calverley Wharf
Seven years, four cases, two missed opportunities visible in hindsight. The 2022 cover review was never followed up, and nothing was recorded when Daniel's income changed.
What the history is worth
Revenue to date£4,180
This case, if it completes£1,667
Income protection gap£640 est.
Next rate expirySep 2031
A client who has been with the firm seven years and completed four cases is worth roughly nine times a first-time enquiry, and costs nothing to reach. Ashvale's back book holds 4,127 of them.
Open the back book