Back book
1,104 registered workers who have not worked a shift in 90 days. Every one is already compliant-ish, already trained, already known.
Dormant workers
1,104
60% of the register
Still fully compliant
284
Could work tomorrow
Cost to replace them
£2.0m
At £1,840 to register one worker
Never worked a single shift
318
Registered, onboarded, never booked
Three hundred and eighteen people completed an onboarding process and never worked. Wrenmark paid to attract them, a consultant spent an hour with each, compliance chased their documents — and then nobody rang. Meanwhile the desk is spending £1,840 a head attracting new ones.
Why they stopped
1,104 dormant workers, by last recorded reason or inferred state
| Reason | Workers | Still compliant | Recoverable |
|---|---|---|---|
| Documents lapsed | 396 | 0 | Renew first |
| Never booked after onboarding | 318 | 184 | High |
| Took a permanent job | 186 | 62 | Bank shifts only |
| Went to another agency | 118 | 28 | Low |
| Availability never collected | 86 | 10 | High |
The top two causes are both Wrenmark's doing. A worker whose DBS lapsed simply stopped appearing on lists and was never told. A worker who onboarded and was never called assumed there was no work.
The 284 who could work tomorrow
Dormant, fully compliant, no renewal needed
Healthcare assistants118
Labourers & groundworkers76
Registered nurses41
Skilled trades32
Allied health17
Forty-one dormant registered nurses. Ravensworth's eligible pool is 384 and its fill rate is 66%. Waking eleven of these forty-one would do more for that fill rate than a month of advertising.
Re-engagement sequence
What goes out, when, and what it asks for — three messages, then stop
| Step | Channel | Asks for | Timing | Replied | Outcome |
|---|---|---|---|---|---|
| 1 — Are you still available? | SMS | Yes / no / not right now | Day 0 | 31% | 88 replies |
| 2 — Here is what is on | SMS | Availability for named shifts | Day 3 | 19% | 37 replies |
| 3 — Consultant call | Phone | A real conversation | Day 8 | 44% | Booked 26 |
| Stop | — | Nothing further for 6 months | Day 9 | — | Rested |
Three messages and a call, then the worker is rested for six months. A staffing agency that texts dormant workers every week is not re-engaging them, it is training them to ignore it.