Clients & frameworks
Six clients, six different definitions of "compliant" — and rates that only make sense once you know which
Charge, 12 months
£28.4m
104,640 shifts filled
Gross margin
18.9%
−1.4pt on last year
Framework suspensions
1
6 weeks · 340 shifts lost
Rate cards out of date
2
Billing at old rates
What each client actually requires
The same worker is compliant for one and short for the next
| Client | Basis | Documents | Eligible pool | Shifts, 12m | Charge | Margin | Standing |
|---|---|---|---|---|---|---|---|
| Ravensworth NHS TrustAcute · 3 sites | Framework | 11 | 384 | 20,856 | £8.9m | 16.2% | Watch — audit Feb |
| Ashfield Community TrustCommunity nursing | Framework | 13 | 62 | 1,940 | £0.9m | 17.8% | Under-supplying |
| Larkhill Care Group14 homes | Direct | 8 | 612 | 16,394 | £4.8m | 21.4% | Strong |
| St Editha's HospitalPrivate, surgical | Direct | 12 | 6 | 916 | £0.6m | 24.1% | Cannot supply |
| Bellhouse ConstructionCommercial | Direct | 7 | 288 | 4,805 | £1.9m | 19.6% | Strong |
| Draycott HomesHousebuilding | Direct | 7 | 214 | 3,428 | £1.3m | 20.8% | Strong |
The two highest-margin clients are the two Wrenmark cannot supply. St Editha's pays 24.1% and has six eligible workers; Ashfield pays 17.8% and has sixty-two. Both gaps are two documents wide.
The gap analysis nobody runs
How many more workers would qualify for each client, per document added
| Client | Add this | Workers who would qualify | Extra shifts a year | Extra margin |
|---|---|---|---|---|
| St Editha's Hospital | Theatre competency sign-off | +34 | +1,120 | £72,400 |
| Ashfield Community Trust | Lone working + driving check | +188 | +2,600 | £118,600 |
| Ravensworth NHS Trust | Complete employment gap records | +96 | +1,840 | £61,200 |
| Bellhouse Construction | Confined space ticket | +22 | +410 | £15,800 |
| Marchwood Civils | Streetworks accreditation | +31 | +640 | £24,900 |
£292,900 of margin sits behind five training courses. Wrenmark has never seen this table because it needs the client standards and the worker files in the same place.
Ravensworth — audit history
The client that suspended Wrenmark in February
- Routine audit — 20 files sampled
- 47 shifts credited
- Suspended from the framework
- Remediation plan accepted
- Monthly evidence due
- Return to routine auditing
Volume has not recovered. Wrenmark filled 66% of Ravensworth requests before the suspension and 66% after — but the trust now sends fewer requests, because it built the habit of ringing someone else first.