Welcome to Ardenvale training. Work through each module in order — videos and reading, then a hands-on exercise against the test plan SP TEST-001, then a multiple-choice quiz. You need to score 80% to pass and unlock the next module. You can retake quizzes as many times as you need.
1
Plans, lots and the strata roll
Why the roll is the record everything else reads from, and what a lot transfer has to leave behind
2
Owners and contact preferences
Service addresses, notice channels, and why a change of address is approved rather than edited
3
Budgets and the two funds
Administrative versus capital works, uplift from prior-year actuals, and the contingency plan that becomes the levy
4
Posting levies and issuing notices
Schedules, instalments, the per-lot preview, and reading the delivery log
5
Receipts and allocation
Oldest levy first, split by fund in the levy's proportion, and part payments
6
Trust account reconciliation
Bank statement against ledger, the five reconciling items, and why zero is the only acceptable variance
7
Creditor invoices and payment runs
Hold, Ready, Submitted, Paid — cost limits, batch files and marking a batch cleared
8
Meetings, notices and minutes
AGM timing, notice packs, distribution, motions and what a carried motion has to create
9
E-voting
Voting windows, proxy-appointed lots, and combining online with floor votes
10
Resale cases
The five steps of a Section 184 certificate, and the two that have no invoice attached
11
Insurance and claims
Sum insured against valuation, renewal reminders, and claims linked to work orders
12
Work orders and the maintenance inbox
Triage from the owner portal, cost limits, and what an owner gets told
13
Mail merge and templates
Audiences, templates, attachments, and reading a run's results
14
The owner portal
What owners can see, what they can request, and what needs approval