Service charges

Budgets, demands and recovery. Each figure traces back to the lease clause that permits it.

Demanded, year to date

£9.74m

Across 184 blocks

Collected

91.4%

+1.8pt on last year

Arrears

£838k

412 units · 31 past 90 days

Reserve funds held

£4.21m

In 184 designated client accounts

Ashwood Court — draft budget 2027–28

36 units · apportioned by rateable floor area · not yet issued

Draft

Expenditure head	2025–26 actual	2026–27 budget	2027–28 draft	Change	Per unit	Basis
Buildings insurance	£31,480	£33,900	£38,200	+12.7%	£1,061	Broker indication
Cleaning & grounds	£24,600	£25,400	£26,200	+3.1%	£728	Contract uplift
Repairs & maintenance	£19,240	£22,000	£22,000	0.0%	£611	3-year average
Lift maintenance	£8,900	£9,200	£9,700	+5.4%	£269	Contract, year 3 of 5
Communal electricity	£11,700	£14,800	£13,100	−11.5%	£364	New supply contract
Fire safety & compliance	£6,420	£7,100	£8,400	+18.3%	£233	Quarterly door checks added
Management fee	£12,960	£13,320	£13,680	+2.7%	£380	£380 per unit
Accountancy & audit	£2,400	£2,500	£2,600	+4.0%	£72	Fixed fee
Reserve fund contribution	£38,000	£42,000	£56,000	+33.3%	£1,556	10-year plan, revised
Total	£155,700	£170,220	£189,880	+11.6%	£5,274

An 11.6% increase needs a reason the directors can give to 36 leaseholders. Insurance and the revised reserve plan account for 9.4 points of it.

What changes for a leaseholder

Flat 1 · 2.41%£4,576 → £5,158

Flat 4 · 3.18%£6,795 → £7,658

Flat 9 · 2.86%£6,110 → £6,886

Average unit£4,728 → £5,274

£546 more per unit per year. Marlbourne's rule is that any budget rising more than 8% goes to the directors with a written explanation before it is issued.

Approval trail

Prior year actuals imported
28 Jul 2026 · from certified accounts
Contract uplifts applied
14 Aug 2026 · 4 live contracts
Reserve plan revised
2 Sep 2026 · surveyor's 10-year forecast
Director approval
Not started
Demands issued
Due 1 Mar 2027

Demand runs

Every demand carries the statutory summary of rights and obligations and the landlord's name and address

Run	Period	Blocks	Demands	Value	Issued	Status
Autumn half-yearRUN-2026-04	1 Oct 26 – 31 Mar 27	38	1,204	£2.81m	Not issued	Scheduled 29 Sep
Spring half-yearRUN-2026-03	1 Apr 26 – 30 Sep 26	146	4,918	£5.62m	18 Mar 2026	93.0% collected
Major works — Beaufort liftRUN-2026-02	One-off, s20 concluded	1	60	£312,000	4 Feb 2026	81.2% collected
Autumn half-yearRUN-2025-04	1 Oct 25 – 31 Mar 26	142	4,806	£5.18m	16 Sep 2025	97.4% collected
Ground rentRUN-2025-05	Annual, 22 blocks	22	684	£118,400	1 Dec 2025	96.1% collected

A demand that would go out without the prescribed information cannot be issued. The run halts and names the blocks that are missing it.

412 units are in arrears. Each sits at a defined stage, and each stage has an action, an owner, and a date it must move by.

Reminder issued

268

£412k · 14 days

Seven-day letter

£186k · 30 days

Final notice

£97k · 60 days

Solicitor referral

£108k · director decision

County court

£35k · claim issued

Accounts past 90 days

These need a director decision before they can escalate further

Unit	Leaseholder	Building	Balance	Age	Last contact	Stage	Next step
Flat 14	L. Brannigan	Ashwood Court	£4,138	68 d	22 Aug	Final notice	Awaiting director
Flat 7	Redgrave Holdings Ltd	Kingsley Mansions	£6,204	124 d	14 Aug	Disputed	Tribunal application
Flat 31	M. Sowande	Thornhill House	£3,880	96 d	1 Sep	Payment plan	On schedule
Flat 3	D. Cattermole	Marlow Gate	£5,412	142 d	28 Jul	Solicitor referral	Letter before action
Flat 22	A. Ferreira	Pemberton Wharf	£2,960	91 d	30 Aug	Disputed	Awaiting evidence
Flat 18	K. Nwosu	Beaufort Place	£7,120	108 d	2 Sep	Payment plan	One missed instalment
Flat 9	Wrenfield Estates Ltd	Ravensbourne Tower	£11,480	156 d	19 Aug	Solicitor referral	Claim to be issued
Flat 27	R. Balogun	Kingsley Mansions	£4,690	99 d	25 Aug	Final notice	Awaiting director

Nothing escalates automatically past final notice. Referral is a decision a person makes and the system records who made it.