Rao — 22 Marlow Rise, Ipswich

JOB-4471 · 8.8 kW & 10 kWh battery · quoted 24 Jun · installed 15 Jul · Tuilagi crew

Certificates blocked

Customer paid

$16,800

$19,650 less certificates

Certificate value

$2,850

Not yet created

Margin at risk

$2,180

Becomes −$1,010 if certificates fail

Meter reconfiguration

40 days

Customer exporting for nothing

Everything that happened

Quote to today · 62 days

Enquiry
21 Jun · referral from a neighbour Wattlebank installed for in 2024
Site assessment
24 Jun · roof pitch, orientation, switchboard, battery location agreed
Quote accepted, certificates assigned
28 Jun · $2,850 discounted on the spot
Grid connection applied for
28 Jun · Southeast Power Networks
Approved at 5 kW export
2 Jul · 4 business days · customer informed same day
Installed and energised
15 Jul · Tuilagi crew · 06:40 to 15:20
Electrical certificate lodged
16 Jul
Meter reconfiguration requested
16 Jul · retailer has not scheduled it
Evidence pack short
Noticed 8 August · 24 days after the install
Certificates created
Blocked

Nobody noticed the pack was short for 24 days. It surfaced when Chantelle worked through a backlog, not when the crew closed the job. Twenty-four days is long enough for the crew to have been past the house four times.

The system

Array

22 panels · 8.8 kW

Inverter

8 kW hybrid

Battery

10 kWh, garage wall

Roof

Concrete tile, north-facing, 22°

Export limit

5 kW

Estimated output

13,400 kWh a year

Still owed to the customer

Meter reconfigured40 days

Monitoring set upDone

Handover packSent 17 Jul

Warranty registeredDone

The Raos have been exporting to the grid for forty days without being paid for it. That is the retailer's doing, not Wattlebank's — but Wattlebank is who they will ring, and nobody has told them what is happening.

Design and grid approval

What was applied for, what came back, and what the customer was told

Item	Proposed	Approved	Customer told	Status
Array size	8.8 kW	8.8 kW	28 Jun	As sold
Inverter	8 kW hybrid	8 kW hybrid	28 Jun	As sold
Battery	10 kWh	10 kWh	28 Jun	As sold
Export limit	10 kW requested	5 kW granted	2 Jul	Told same day
Estimated first-year saving	$2,140	$1,880 at 5 kW	2 Jul	Revised and sent

This job handled the export limit properly — applied for 10 kW, got 5 kW, told the customer the same day and reissued the savings estimate. Six complaints last year were jobs where that did not happen.

Job documents

18 held · everything filed against what it evidences

Document	Evidences	Added	By	Status
Signed quote & written statement	Certificate assignment	28 Jun	F. Achieng	Held
Grid connection approval	Permission to connect	2 Jul	Automatic	Held
Installer check-in / check-out	Accredited installer on site	15 Jul	W. Tuilagi	Geotagged
Panel serial photographs	Components installed	15 Jul	W. Tuilagi	6 unreadable
Array photograph	Panel count and layout	15 Jul	W. Tuilagi	Not usable
Battery serial	Component installed	—	—	Missing
Electrical certificate	Electrical compliance	16 Jul	W. Tuilagi	Lodged
Handover pack	Operation and warranty	17 Jul	B. Nguyen	Sent
Revised savings estimate	5 kW export limit	2 Jul	F. Achieng	Sent

Sixteen of eighteen documents are perfect. The two that are not are the two that decide whether $2,850 exists.