Operations
Tuesday 25 August 2026 · 5 crews · Brisbane, Ipswich & Toowoomba · 1,180 installs a year
Certificate value blocked
$179k
63 jobs
Lost to rejections, 12 months
$211k
74 jobs · already discounted
Days install to certificates
34
Target is 5
Grid approvals outstanding
41
9 booked to install anyway
Installs this month
94
Of a 108 target
Every job carries its certificate value as an unsecured receivable from the day it is quoted. The discount is given at signing, the certificates are created weeks after the install, and they are traded weeks after that. Right now $179,000 of that value cannot be created at all because the evidence packs are short — and the customers have already had the money off.
Where the certificate value sits
$3.36m assigned a year, by what stage it has reached
| Stage | Jobs | Value | Average age |
|---|---|---|---|
| Traded & cleared | 951 | $2,710,000 | — |
| Created, not traded | 87 | $248,000 | 11 days |
| Ready to create | 39 | $112,000 | 18 days |
| Evidence incomplete | 63 | $179,000 | 37 days |
| Rejected or withheld | 74 | $211,000 | — |
$112,000 sits in jobs where the evidence is complete and nobody has created the certificates yet. That is not a compliance problem — it is a queue with nobody assigned to it.
Grid approvals
Nothing can be energised without one, and the wait varies enormously
Nine jobs are booked to install before their approval is back. Sales books the date because the customer asks for one. If the approval is not there the crew either turns around at the kerb or installs and leaves the system switched off, and both are worse than moving the date.
Approvals outstanding41
Booked before approval9
Export limited to zero6 · customer told?
Meter reconfigurations waiting54
Days from install to certificates created
Rolling 12 months against a five-day target
| Month | Days | Month | Days |
|---|---|---|---|
| Sep 2025 | 32 | Mar 2026 | 37 |
| Oct 2025 | 36 | Apr 2026 | 41 |
| Nov 2025 | 38 | May 2026 | 36 |
| Dec 2025 | 41 | Jun 2026 | 31 |
| Jan 2026 | 39 | Jul 2026 | 28 |
| Feb 2026 | 32 | Aug 2026 | 34 |
Never below 28 days in twelve months. The gap is not the regulator — it is the fortnight it takes to notice a pack is short and the fortnight it takes to get somebody back on the roof.
Evidence quality by crew
Packs complete when the job was closed on the tablet
WTTuilagi91%
JNNeale88%
RPPrasad76%
KMMbatha64%
SDDoherty · subcontract52%
The subcontract crew is the worst and it is not close. They are paid per install and the evidence pack is the one part of the job nobody inspects on the day. Half their jobs come back needing a second visit that Wattlebank pays for.
Needs a person today
Ranked by certificate value at risk, then by how soon it becomes unrecoverable
| Item | Customer | Crew | Position | At risk | Status |
|---|---|---|---|---|---|
| Evidence pack short — 3 items | S & A Rao, Ipswich | WTTuilagi | 41 days | $2,850 | Return visit |
| Battery serial never captured | The Muirheads, Springfield | SDDoherty | 38 days | $3,140 | Return visit |
| Array photo unusable — 4 jobs, one day | Toowoomba run, 6 Aug | KMMbatha | 19 days | $9,600 | Return visit |
| Cannot evidence accredited installer on site | D. Fitzsimmons, Toowoomba | SDDoherty | 52 days | $2,610 | Escalate |
| Installing Thursday, no grid approval | P. Nikolaidis, Ipswich | JNNeale | 2 days | $2,240 | Move the date |
| Approved at zero export — customer not told | The Achebes, Redbank | RPPrasad | Installs 3 Sep | — | Call before install |
| 54 meter reconfigurations outstanding | Various retailers | BNB. Nguyen | Up to 9 weeks | — | Customers exporting free |
| 39 packs complete, certificates not created | Queue | CMC. Mavros | 18 days avg | $112,000 | Nobody assigned |
| Installer accreditation expires in 26 days | R. Prasad | RPPrasad | 26 days | — | Renewal not started |
Rows open the job. "At risk" is certificate value that has already been discounted off a customer's invoice and cannot be asked for back.